Customer Service/Inside Sales Representative

Experienced, effective and efficient Customer Service and Sales professional with a passion for helping people. In-depth knowledge of building materials and construction processes.Excellent customer service, oral and written communication skills. Successful multi-task prioritizing and time management in extremely active work environments. Self-starter with ability to work independently as well as collaborating with team. Analytical, ethical, dependable, and sharp problem solver. Certified Lean Six Sigma Green Belt.

 

SKILLS SUMMARY

·               Sales, account and project management experience	·               Strong organizational and communication skills ·               Active listening skills
·               Customer service expert	·               Telephone inquiry specialist
·               Proficient in Social Media, Microsoft Office	·               Top sales producer

ACCOMPLISHMENTS

New Market Development – Increased profits by 18% by developing new business relationships generating applicants and clients through targeted marketing.

Customer Service – Researched, calmed and rapidly resolved client issues in busy call center processing 80-100 calls per day.

Multi-Tasking – Resolved customer and business concerns utilizing multiple programs and screens to research issues. Ability to quickly learn new software applications.

 

PROFESSIONAL EXPERIENCE

Office Manager - Administrative Support2015 - 2016

Cleansing Waters – Indianapolis, Indiana

·               Front desk manager. Handled customer phone inquiries, scheduling, ordering, product sales and inventory. Input customer data and verified records. Reviewed, analyzed and routed incoming mail and electronic correspondence. Conducted research, compiled data and prepared reports. Educated clients on products and therapies. Created brochures.

·               Increased office efficiency by 30% by consolidating and reconciling documents into integrated filing system

·                     Wrote and edited 250+ product descriptors and uploaded to online store for increased revenue.

·                     Slashed administration costs by negotiating vendor discounts and credits.

·                     Reduced inventory errors by implementing product tracking protocols.

 

Customer Care Specialist2014 - 2015

TMS Health---Fishers, Indiana

·               Provided technical support and guidance to diabetic customers in a busy inbound call center at a rate of 1200 clients per month.

·               Performed in-depth research across multiple systems. Reviewed and verified records. Assisted and educated customers on products. Detailed logging per FDA standards.

·               Recognized for excellent customer service highest score of 101%.

Property Manager2003 - present

Self-Employed --Greenwood, Indiana

·               Property manager of 3-unit. Conduct applicant interviews and background checks.
Administer lease management, rent collection. Direct building maintenance and repairs.
Prepare invoices, reports, correspondence. Track financials utilizing Microsoft Excel.

·               Increased property value by 40% and revenues by 43% within 2 years.

 

Indiana Department of Workforce Development2006 - 2013

Administrative Assistant (2011–2013), Review Board—Indianapolis, Indiana

·               Indiana unemployment compensation insurance benefits customer service specialist. Maintained database. Administrative and research assistant to 4 Unemployment Insurance Review Board Judges.
 

Program Specialist 3 (2007-2011), Adjudication—Indianapolis, Indiana

·               Indiana unemployment compensation insurance benefits customer service specialist. Educated claimants and employers on benefits and entitlement. Adjudicated claims.

·               Referred to other appropriate agencies if needed. Outstanding customer service awards.

 

Deputy V (2006–2007), Adjudication—Indianapolis, Indiana

·               Indiana unemployment compensation insurance benefits specialist. Adjudicator. Interviewed and coordinated with applicants, employers and agency staff to ensure properly reported wages, properly computed and established claims, for accurate and timely benefit payments

·               Responded to email, voicemails and telephone inquiries in a timely manner.

·               National Adjudication College graduate. One of only 3% of deputies selected to attend.

 

Data Entry Clerk (2006), Appeals—Indianapolis, Indiana

Processed over 14,000 backlogged appellate decisions for 100% improvement in timeliness.

 

Senior Consultant1997 - 2003

St. John Associates – Indianapolis, Indiana

·               Increased revenues by 18% developing niche markets.

·               Top sales producer. Sales Consultant of the Year award.

·               Recruit physicians for hospitals and private practice. Interview, qualify, counsel and prepare candidates for job interviews. Analyze resumes. Interact with administrators and managers to generate client base and increase profit margins. Negotiate contracts. Track accurate client records. Collaborate with team to maintain long-term quality client relationships. Exceeded team and personal goals.

 

EDUCATION

LinkedIn, Twitter, Resume Writing, Interview Skills, WorkOne – Fishers and Franklin, Indiana

Professional Speech Club, Toastmasters Golden Gavel - Indianapolis, Indiana

Classes towards Computer Graphics Certificate, Art Institute of Indianapolis – Indianapolis, Indiana

Customer Service Refresher Course Certificate, MindLeaders – Online course

Bachelor of Fine Arts, Courses in Sociology, Psychology, Social Work, Indiana University - Bloomington, Indiana

 

VOLUNTEER

Big Sister Mentor, Big Brothers/Big Sisters – Indianapolis, Indiana

Career Mentor, Women’s Empowerment - Weekly motivational conference call, Nationwide participants

Conference Coordinator, GLURMC - Bloomington, Indiana

·   Increased previous attendance records by 52% through extensive marketing campaign.